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Your Information - Privacy, anonymity etcDLL do not have access to any of your personal identifying information unless you provide us with it. When you chat to us online we only have your IP address. DLL do not share or sell your information with anybody else. Information is only shared if the instances where confidentiality may need to be breached as listed above. You can choose whether or not to accept cookies and you can wipe cookies from your browser any time.
During a chat we may share links with you to other websites, groups or organisations if we feel it is relevant to the chat. These are not owned by DLL and the sharing of the links does not mean they are endorsed by DLL. If you access the chat outside of our opening hours you have the option to leave us a message including your email address. This message is sent to an inbox that only DLL have access to. The email address you send us will only be used for the purpose of replying to you. If you do not want your email address to pop up in the chat box for you when you contact us again, simply wipe your history. DLL will save non-identifying information about each chat for statistical purposes. DLL may say transcripts of chats for a limited amount of time for training, thematic information, or if we need to follow up - for example if their has been a child protection concern. |
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